Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Once approved, you have 5 days to return item back to us. Return shipping is the responsibility of the purchaser.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number as proof of purchase.  Each return will be charged a 15% restock fee.

To start a return, you can contact us at rosalinddharrell@yahoo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.  The costs of the label will be subtracted from your refund total in addition to the restock fee. Items sent back to us without first requesting a return will not be accepted and returned to sender. 

You can always contact us for any return question at rosalinddharrell@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items or bulk orders). Personal care goods (such as beauty products and candles )are also non returnable. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.